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Delivery Information

Delivery Information

TAT (turn around time).  

Most orders are made TO ORDER.  This means that unless they are extras or clearance items, they are not made until YOU the customer orders them.  After an order is paid for, I will then make your items including the printing and the braille work.  All braille work is done by hand.  Please allow 10 working business days (does not include weekends or holidays) before product leaves me on its way to you.

AFTER shipping it is out of my hands.  I cannot speed up the delivery system.  Sometimes it arrives quickly, sometimes it is slow. The delivery portion is completely out of my hands.  

If your product is NOT as you ordered please take a picture of it right away and get in contact with me.  If I sent the wrong color, size, or design I will correct the order.  If the product is what you ordered but you now want a different size or color, then you will need to make another separate order.  All orders are considered accepted after 48 hours of delivery.

Custom orders are final and are not refundable.  If you have a custom order please make sure that the spelling, and any other pertinent information is correct on your invoice.  Custom orders will be made exactly as the invoice states, even if it is unusual.  This is the beauty of custom items, you can get exactly what you want.  By paying an invoice you are agreeing that the order is to your specifications.